Flower Returns, Refunds and Complaints at Ealing Flowers

Our Fresh Flowers Guarantee in Ealing

At Ealing Flowers, we pride ourselves on delivering only the freshest, most beautiful blooms throughout Ealing and the surrounding areas. As a trusted local florist, we serve both households and businesses, ensuring every arrangement meets our high standards. Our Fresh Flowers Guarantee means your flowers are always delivered in peak condition, and we stand by this with responsive customer care should any issues arise.

Policy on Damaged or Unsatisfactory Flowers

Your satisfaction is our top priority. On the rare occasion your flowers arrive damaged or do not meet expectations, please notify us within 24 hours of delivery. While flower conditions can be affected by weather and transit, we take every precaution to ensure safe and fresh arrivals. If you notice wilting, broken stems, or other visible damage upon receipt, please provide clear photographs of the issue to help us address your concerns quickly and fairly.

Flower Freshness Window

We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided they are cared for and placed in water as instructed. If you believe your flowers have not lasted as promised, or if you experience any problems within this window, please get in touch with us promptly. Our experienced florists will do all they can to resolve the situation to your satisfaction.

Refund and Replacement Options

If your flowers are damaged on arrival or fail to meet our freshness guarantee, you have several options:

• Replacement: We are happy to arrange a replacement bouquet or arrangement, delivered at the earliest opportunity.
• Refund: In cases where a replacement is not suitable, we can offer a full or partial refund, depending on the nature and extent of the issue.
• Store Credit: As an alternative, we can provide credit towards a future purchase if preferred.

Each claim is handled on a case-by-case basis, with a focus on fairness and your satisfaction. Replacements or refunds are normally processed once the original flowers have been returned or photographic evidence has been reviewed by our team.

Complaints Procedure

We value your trust as a local Ealing florist and take every complaint seriously. If you are not entirely satisfied or wish to raise a concern, please follow these steps:

1. Contact us within 24 hours of receiving your order, describing your issue in as much detail as possible.
2. Provide your order details, the date of delivery, and supporting photographs if applicable.
3. Our customer service team will investigate your complaint thoroughly and respond within two working days.
4. We will propose a resolution—whether replacement, refund, or store credit—based on our assessment.

Your feedback is invaluable in helping us continue to provide the very best floral experiences to our Ealing community. We are dedicated to handling every matter swiftly, courteously, and with the utmost professionalism.

Your Local Ealing Florist – Here to Help

Thank you for choosing Ealing Flowers. No matter your request, we are here to ensure your flower delivery experience meets our Freshness Guarantee every time. We look forward to serving you and brightening your home or business with expertly crafted, locally sourced blooms.