Thank you for choosing Ealing Flowers for your online flower delivery needs in Ealing and the surrounding areas. These Terms & Conditions (hereafter 'Terms') apply to all purchases and interactions you make via our website, as well as to telephone and online orders. Please ensure that you read them carefully before placing your order. By confirming your order with Ealing Flowers, you indicate your acceptance of these Terms.
Ealing Flowers provides fresh floral arrangements, bouquets, and related gifts for delivery across Ealing and nearby locations. All goods and services offered by Ealing Flowers are subject to availability and our delivery parameters. These Terms apply to all customers, whether individuals or businesses, who purchase via our website or other approved channels covering Ealing and its surrounding areas.
Orders with Ealing Flowers can be placed online through our secure website. When placing an order, you are invited to select your preferred product, add your custom message (where applicable), select a delivery date, and provide delivery details. The order process is as follows:
Minor variations in product appearance may occur due to seasonal availability, stock levels, or substitutions required to ensure timely delivery. We aim to inform customers of any significant changes promptly.
Payment is due at the time of ordering. We accept various payment methods including major credit and debit cards. All prices are listed in Pound Sterling (GBP) and include VAT where applicable, unless otherwise stated. The final charged amount will be confirmed at checkout before payment authorisation.
You must ensure your chosen payment method is valid and has sufficient funds available. Ealing Flowers is not responsible for failed payments or declined transactions and will not proceed with the order until successful payment is received.
All transactions are processed securely using industry-standard encryption. Payment details are not stored by Ealing Flowers after the completion of your transaction, in line with data protection and PCI compliance requirements.
Ealing Flowers offers delivery across Ealing and to the surrounding areas, subject to service availability. Delivery date selection is offered during the order process. While we strive to meet your preferred delivery date and time, factors beyond our control—such as weather conditions or traffic—may occasionally result in delays.
We recommend placing your order ahead of special occasions, especially during peak seasons like Valentine's Day or Mother's Day, to ensure timely delivery. If a delivery cannot be completed due to incorrect recipient details or recipient unavailability, our team will attempt to contact either the customer or the recipient where possible to arrange redelivery or an alternative solution. Additional charges may apply for redelivery.
We do not deliver on certain public holidays and our delivery radius may be restricted during adverse circumstances. Please check our website or contact us for current information.
All floral products are subject to seasonal and supply availability. In the rare event that a selected flower or item is unavailable, Ealing Flowers reserves the right to substitute with an item of equivalent or greater value and quality without prior notice, maintaining the overall style, theme, and colour scheme selected by the customer. We will always endeavour to inform you about substantial substitutions prior to dispatch.
You may cancel or amend your order by contacting us as soon as possible after placing your order. Cancellations or amendments will only be accepted if your order has not already been arranged or dispatched. Once preparation of your bouquet or arrangement has commenced, or the item is out for delivery, cancellations or changes cannot be accommodated.
Should you wish to cancel, and if eligible, we will process your refund within a reasonable period after confirming the cancellation. Refunds will only be issued to the original payment method used during the order process. Please allow several working days for the refund to reflect on your account depending on your bank or payment provider.
Amendments to delivery address or recipient details may be considered but will only be accepted if operationally feasible. We recommend checking all details carefully before placing your order to avoid complications.
Ealing Flowers takes pride in delivering fresh, high-quality products. If you or the intended recipient experience any issues with the condition or quality of your order upon delivery, please contact us immediately. Photographic evidence may be required to assess the issue and determine eligibility for a replacement or refund.
Due to the perishable nature of flowers and plants, returns are generally not accepted, unless the product was damaged or substandard upon delivery. Claims should typically be raised within 24 hours of receiving your order.
If a genuine issue is identified, Ealing Flowers will, at its discretion, offer either a replacement or partial/full refund, depending on the circumstances. Refunds will only be processed to the original payment method used at purchase.
Ealing Flowers strives to ensure all products and services are provided to a high standard. However, our liability is limited as follows:
Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
It is the customer’s responsibility to provide correct and complete delivery details, as well as any specific instructions the delivery team should be aware of. Customers are also responsible for ensuring there is someone available at the delivery address to receive the flowers, especially for timed deliveries or if the product is perishable or requires care.
If you provide inaccurate or incomplete information leading to delivery failure, Ealing Flowers reserves the right to charge additional fees for redelivery or, if not possible, withhold refunds.
Your privacy is important to us. All personal data collected as part of the order process is handled securely and only used to fulfil your order and provide customer service. We comply fully with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act. Please consult our Privacy Policy for detailed information about how we collect, use, and store your data.
All content featured on the Ealing Flowers website, including product descriptions, images, designs, and logos, are protected by copyright and intellectual property laws. You may not use, copy, reproduce, or distribute our content without express written permission from Ealing Flowers.
Ealing Flowers will not be liable for any failure to perform or delay in performance of any of our obligations under these Terms caused by events outside our reasonable control. This includes, without limitation, natural disasters, war, civil commotion, strikes, transportation disruptions, or pandemics.
Ealing Flowers reserves the right to revise these Terms & Conditions at any time. The latest version will always be published on our website and will supersede prior versions. We encourage customers to review these Terms periodically and before placing orders.
These Terms & Conditions, including all transactions and disputes arising from or related to them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
If you have any queries or require assistance regarding your order, please use the contact form on our website or consult our customer service section for further information. Our customer care team is dedicated to assisting customers from Ealing and the surrounding areas and will endeavour to respond to all enquiries promptly during business hours.
These Terms & Conditions apply to all customers ordering from Ealing Flowers, whether residing in Ealing or the wider surrounding region. Your use of our website and services is deemed acceptance of these Terms and any associated policies referenced above.
Thank you for shopping with Ealing Flowers and allowing us to be part of your special moments in Ealing and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Ealing, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Ealing.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
